Our Team

NewAlliance Bank's Merchant Services Center team has over 135 years of experience. We are committed to providing the best service and technology to our customers, and invite you to contact us and learn more about our programs and services.

John Hamby
Senior Vice President & Manager of Merchant Services
Direct Phone: 860-645-4401
Email: jhamby@newalliancebank.com
  • 26 years in the credit card processing industry
  • Formed NewAlliance Bank Merchant Services Center (MSC) in 1997
Daniel Ustach
Vice President & Sales Manager
Direct Phone: 860-645-4402
Email: dustach@newalliancebank.com
  • 13 years in the credit card processing industry
  • 11 years with NewAlliance Bank MSC
Sandra Dougan
Asst. Vice President & MSC Customer Service Manager
Direct Phone: 860-645-4403
Email: sdougan@newalliancebank.com
  • 13 years in the credit card processing industry
  • 11 years with NewAlliance Bank MSC
David Deonarine
Assistant Treasurer & Business Development Manager
Direct Phone: 860-645-5305
Email: ddeonarine@newalliancebank.com
  • 19 years in the financial services industry
  • 4 years with NewAlliance Bank MSC
Mark Finnegan
Regional Sales Manager
Phone: 860-645-4400
Email: mfinnegan@newalliancebank.com
  • 11 years in the credit card processing industry
  • 11 years with NewAlliance Bank MSC
Harold Scully
Risk Manager & Operations Coordinator
Direct Phone: 860-645-5304
Email: hscully@newalliancebank.com
  • 21 years in the credit card processing industry
  • 9 years with NewAlliance Bank MSC
Carl DiSabella
MSC Technical Support Administrator
Direct Phone: 860-645-4483
Email: cdisabella@newalliancebank.com
  • 10 Years in the credit card processing industry
  • 7 years with NewAlliance Bank MSC
Michelle Frame
Technical Support Assistant
Direct Phone: 860-645-5301
Email: mframe@newalliancebank.com
  • 12 years in the credit card processing industry
  • 9 years with NewAlliance Bank
Roberta Gunther
Merchant Account Administrator
Direct Phone: 860-645-4409
Email: rgunther@newalliancebank.com
  • 7 years in the credit card processing industry
  • 9 years with NewAlliance Bank MSC
Mary Fortin
Merchant Account Administrator
Direct Phone: 860-645-5305
Email: mfortin@newalliancebank.com
  • 9 years in the credit card processing industry
  • 7 years with NewAlliance Bank MSC

Our field staff of dedicated Relationship Managers leads the way in introducing prospective merchants to Merchant Services Center and in maintaining lasting relationships.


Bill Connelly
Email: bconnelly@newalliancebank.com

Rocco Errichetto
Email: rerrichetto@newalliancebank.com

Greg Harninger
Email: gharninger@newalliancebank.com

Mike Kaczorowski
Assistant Treasurer
Email: mkaczorowski@newalliancebank.com

Matt Kane
Email: mkane@newalliancebank.com

Greg Kaplan
Email: gkaplan@newalliancebank.com

Linda McCready
Email: lmccready@newalliancebank.com

Don Schmitt
Asst. Vice President
Email: dschmitt@newalliancebank.com

Howard Sears
Email: hsears@newalliancebank.com

Susan Swain
Asst. Vice President
Email: sswain@newalliancebank.com

John Thomas
Assistant Treasurer
Email: jthomas@newalliancebank.com

Al Valente
Email: avalente@newalliancebank.com

Business Development Associates

Carol Bucello
Email: cbucello@newalliancebank.com
Business Development Associate
Phone:860-645-4492
Fax:860-645-2689

Janis Copeland
Email: jcopeland@newalliancebank.com
Business Development Associate
Phone:860-533-6172
Fax:860-645-2689

Deborah Pietras
Email: dpietras@newalliancebank.com
Business Development Associate
Phone:860-645-4496
Fax:860-645-2689

Audrey Tomlinson
Email: atomlinson@newalliancebank.com
Business Development Associate
Phone:860-645-4495
Fax:860-645-2689


Contact Us
Call 888.736.0333
(Mon-Fri, 8am-5pm)


Next Steps

Get There Faster