Our Team

NewAlliance Bank's Merchant Services Center team has over 135 years of experience. We are committed to providing the best service and technology to our customers, and invite you to contact us and learn more about our programs and services.

Daniel Ustach
Vice President & Department Manager
Direct Phone: 860-645-4402
Email: dustach@newalliancebank.com
  • 15 years in the credit card processing industry
  • 13 years with NewAlliance Bank MSC
Sandra Dougan
Vice President & Operations Manager
Direct Phone: 860-645-4403
Email: sdougan@newalliancebank.com
  • 16 years in the credit card processing industry
  • 12 years with NewAlliance Bank MSC
David Deonarine
Asst. Vice President & Business Development Manager
Direct Phone: 860-645-5305
Email: ddeonarine@newalliancebank.com
  • 19 years in the financial services industry
  • 4 years with NewAlliance Bank MSC
Harold Scully
Assistant Vice President
Direct Phone: 860-645-5304
Email: hscully@newalliancebank.com
  • 25 years in the credit card processing industry
  • 10 years with NewAlliance Bank MSC
Mark Finnegan
Assistant Treasurer
Regional Sales Manager
Phone: 860-645-4400
Email: mfinnegan@newalliancebank.com
  • 14 years in the credit card processing industry
  • 12 years with NewAlliance Bank MSC
Carl DiSabella
MSC Technical Support Supervisor
Direct Phone: 860-645-4483
Email: cdisabella@newalliancebank.com
  • 12 Years in the credit card processing industry
  • 9 years with NewAlliance Bank MSC
Michelle Frame
Technical Support Assistant
Direct Phone: 860-645-5301
Email: mframe@newalliancebank.com
  • 12 years in the credit card processing industry
  • 9 years with NewAlliance Bank
Roberta Gunther
Merchant Account Administrator
Direct Phone: 860-645-4409
Email: rgunther@newalliancebank.com
  • 7 years in the credit card processing industry
  • 9 years with NewAlliance Bank MSC
Mary Fortin
Merchant Account Administrator
Direct Phone: 860-645-5305
Email: mfortin@newalliancebank.com
  • 9 years in the credit card processing industry
  • 7 years with NewAlliance Bank MSC
Mary Steffens
Merchant Account Assistant
Direct Phone: 860-645-4400
Email: msteffens@newalliancebank.com
  • 18 years in the banking industry
Timothy Willis
Relationship Manager Associate
Direct Phone: 860-645-4493
Email: twillis@newalliancebank.com
  • 6 years in the credit card industry

Our field staff of dedicated Relationship Managers leads the way in introducing prospective merchants to Merchant Services Center and in maintaining lasting relationships.


Betty Bennett
Relationship Mgr
Email: bbennett@newalliancebank.com

Rocco Errichetto
Relationship Mgr
Email: rerrichetto@newalliancebank.com

Joe Gagliano
Relationship Mgr
Email: jgagliano@newalliancebank.com

Greg Harninger
Relationship Mgr
Email: gharninger@newalliancebank.com

Mike Kaczorowski
Assistant Treasurer
Email: mkaczorowski@newalliancebank.com

Matt Kane
Relationship Mgr
Email: mkane@newalliancebank.com

Greg Kaplan
Relationship Mgr
Email: gkaplan@newalliancebank.com

Linda McCready
Assistant Treasurer
Email: lmccready@newalliancebank.com

Don Schmitt

Asst. Vice President & Relationship Mgr
Email: dschmitt@newalliancebank.com

Howard Sears

Relationship Mgr
Email: hsears@newalliancebank.com

Susan Swain

Asst. Vice President
Email: sswain@newalliancebank.com

Al Valente

Relationship Mgr
Email: avalente@newalliancebank.com

Business Development Associates

Carol Bucello

Email: cbucello@newalliancebank.com
Business Development Associate
Phone:860-645-4492
Fax:860-645-2689

Deborah Pietras
Email: dpietras@newalliancebank.com
Business Development Associate
Phone:860-645-4496
Fax:860-645-2689

Audrey Tomlinson
Email: atomlinson@newalliancebank.com
Business Development Associate
Phone:860-645-4495
Fax:860-645-2689


Contact Us
Call 888.736.0333
(Mon-Fri, 7am-5pm)


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