Frequently Asked Questions


What are your branch hours?
You can use our online Branch/ATM Locator for information on hours of operation and phone numbers of the location nearest you.


How can I re-order checks online?
Fast, Easy, Secure. For your convenience, NewAlliance Bank offers online check re-ordering for your personal checks.

Before you re-order your checks, please note:
  • You must have ordered checks through NewAlliance Bank within the past 3 years.
  • You will receive the same style as your last order.
  • Your checks will have the exact name and address as your last order.
  • Your checks will start with the number following your last check number.
  • Your order will be delivered to the same mailing address as your last order.
Click here to re-order checks online.

Contact Us for any of the following:
  • This is your first time ordering checks through NewAlliance Bank.
  • You need to modify any check information.
  • You would like a new check style.
  • Your last check order was not within the past 3 years.

How do I sign-up for Online Personal Banking?
If you are an existing customer click here to create your account and sign in.

For further assistance call our customer service center at 800-892-2096, fill out a short form to have someone contact you, or stop in at any branch office.


What do I do if I need assistance with logging in?
To access online banking your browser must be Microsoft Internet Explorer 6 (or greater) or Netscape Navigator 7.1 and must support 128-bit encryption. To update your browser with one of these free download versions, please visit: For further assistance, call our Customer Contact Center at 800-892-2096, fill out a short form to have someone contact you, or stop in at any branch office.


All other Online Personal Banking questions.
For all other Online Personal Banking related questions call our Customer Contact Center at 800-892-2096, fill out a short form to have someone contact you, or stop in at any branch office.


How do I sign up for Online Business Banking?
To sign up for any of our convenient business banking options, contact us:
  • Call our Cash Management Department at 203-784-5025 or 203-784-5055
  • Customer Contact Center 800-892-2096
  • Have someone contact me